Returns & Exchanges

At New Eco Products, we stand by the quality of our sustainable home goods and offer a 30-day window for returns on all unused items in their original packaging. We aim to make the process as eco-friendly and seamless as possible to ensure your home remains a sanctuary of conscious living.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items using the original biodegradable packaging to minimize waste and prevent damage during transit.

3

Ship with Carbon-Neutral Labels

Affix the prepaid carbon-neutral shipping label provided via email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing