Frequently Asked Questions

Everything you need to know about sustainable living and our eco-friendly home goods.

What makes your products eco-friendly?

All products at New Eco Products are sourced from sustainable materials such as FSC-certified wood, organic cotton, and biodegradable bioplastics. We prioritize ethical manufacturing and zero-waste packaging to ensure a minimal environmental footprint.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We use carbon-neutral shipping partners to ensure your home goods arrive safely while offsetting the CO2 emissions from transport.

Do you offer international shipping?

Currently, we ship to North America and select European countries. Shipping rates and delivery times vary by location and will be calculated at checkout based on the weight of your organic home essentials.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return. Please note that for hygiene reasons, personal care and bedding items may have specific restrictions.

Are your cleaning products safe for pets and children?

Yes! Our home cleaning line is formulated with plant-based ingredients and is free from harsh chemicals, synthetic fragrances, and toxins, making them safe for every member of your household.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.